Commercial waterproof festoon lights for contractors, venues and distributors. Custom E27/B22, 24V/230V and OEM/ODM outdoor string light systems for UK, EU and Australia projects.

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Samples, Quality Control & Warranty FAQ | WENDADECO Festoon Lights

What should I do if the festoon lights have a quality problem?

2026-08-07

Samples, Quality Control & Warranty FAQ

This guide summarizes sample arrangements, model-specific quality information and warranty periods for WENDADECO products.

Can I request a sample?
Yes. Sample units can be provided free of charge; the buyer pays freight. Contact us with the product model and destination so we can confirm sample availability and shipping cost.

What quality checks or documents are available?
Inspection procedures and documents vary by product model and order. Ask us for the specifications and available quality records for the exact model you are considering.

What is the warranty period?
Commercial-grade products have a 3-year warranty. Consumer-grade products have a 1-year warranty. The applicable coverage depends on the selected product; please confirm the warranty scope in the quotation or order documents.

What is the waterproof rating?
WENDADECO outdoor festoon light strings are IP65. IP67 applies only to certain power supplies and selected bulb models. Check the model-specific datasheet or test report before specifying a rating.

How do I request warranty support?
Share your order reference, model, description of the issue, and clear photos or video with our team. We will review the information and advise on next steps under the applicable order terms.